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We need a professional who will be responsible for providing outstanding customer service to our clients to increase our customer's satisfaction.
Responsibilities:
- Taking ownership of customers' issues and following up on problems through to resolution.
- Follow service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Maintain an orderly workflow according to priorities.
Requirements & Skills
- Experience in providing customer service support.
- Excellent English (Spoken and written), additional language is a plus.
- Strong client-facing and communication skills.
- Excellent organizational skills