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Summary:
Handling all procedures from pre-arrival to departure details for VIP and regular guests, in addition to handling guest any complaints.
Responsibilities:
• Responsible for the overall care, hospitality and service given to customers throughout their stay.
• Reviews future arrivals to look for VIPs and special requests and co-ordinates with Front Office to ensure guests receive the best service.
• Prepares daily welcome orders
• Makes daily checks on guest rooms and reports to each department any deficiencies.
• Checking breakfast/lunch box functions, late dinners and welcome orders.
• Collects guest comment lists from customers and delivers them to Management.
• Checking group luggage down, wake-up calls, gue