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 Post subject: Signatures for Open Letter to Metro...
PostPosted: Thu Oct 18, 2007 10:23 am 
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Joined: Sat Aug 12, 2006 4:21 am
Posts: 182
To the Management of METRO SHOPS
Cairo Offices
Sharm el Sheikh October 2007



Dear Sirs,

It is already long overdue to write you about the scandalous situation and attitude in the Sharm Branch of your Metro shop.
We do this herewith voicing the great dissatisfaction and disappointment of many of your consumers in Sharm.

Everybody was very happy and pleased to have a branch of your well-known and esteemed shop here in town. The 1st of March 2007 was a great day for all consumers in Sharm el Sheikh and for approx. 1 or 2 weeks the great feeling continued. But soon after this introduction period the drop in services of the shop began already, unfortunately.

The standard is getting worse and worse every day! We just want to give you some points:
- Meat and fish counter is a disaster. Badly exposed, badly cooled, meat looking gray and the fish is out in the open, OK on ice but very unhygienic!
- At times the chicken is yellowish or gray, not covered, not organized and the bad smell of it is hitting you in the face already half way through the shop.
- Cheese, sausage and meat counter: The employees are cheating the customers, most of the time putting a different kilo/price on the scale, differences are much in LE! And this is not by mistake!!!!!!!! Who gets the benefit? Metro Management?????
- All or most of the prices increased 20-30%, and this in less than 5 months!!!!
- The cooked food corner was excellent in the beginning; now the prices are up to 80% more and the quality of the food 80% down... Check your famous Metro grilled chicken, it is a screaming example!
- Shelves are sometimes 50% empty, soft drinks especially... (not a very difficult item to fill up...)
- Or the goods are opened up and spilled on the shelves (pasta).
- The pricing on the shelves does not fit to the goods, you have to search all shelve to find a price for a product.
- Imported goods disappeared from the shelves: Or they have been replaced by local products or simple did not reappear. Why can?t there be continuity in standards?
- Vegetables are a joke, it looks if they are the left-overs from your Cairo shops which have been send to Sharm!!!!!!!!!!!!!!!!! The nice choice of greens, which you had the first 2 weeks, is a distant dream. Absolutely not up to the standards you provide in other branches!
- Freshly baked bread was excellent in the beginning, now getting more expensive, smaller and the quality is declining.
- Cashiers and counter staff is extremely unfriendly, not working properly and giving their attention to the customers. They keep the customers waiting while they are having their private conversations, believing that the foreigners do not understand them. Sorry, you cannot speak badly about the people in front of you; we do have many long-term residents who perfectly understand what is being said. How does that make you feel????
- Many of the prices on the shelves are not the same once at the cashier, ALL of them of course to the disadvantage of the client, sometimes the difference is very high.
- The cashiers never give back the small change, up to 50 piasters. For example: when the amount is LE 19.70, they never give 25 piasters back, unless the client is insisting and then you get a bad comment. Of course when it is the other way around with the price for example LE 19.30. of course they are insisting of having even 50 piasters?....

Only of late we have heard about the Metro Scratch cards, which you receive when having shopped for more than LE 70.--. Most of us have never seen this card. Those who know about this had to ask for it and to insist to get it?? not very customers orientated, thank you very much!!!!
- Foreign magazines are out of date, up to 1 year old and they look used!
- The entire shop is dirty, untidy and bad smelling. It looks as if no management is
- caring.
- A lot of staff is controlling the other staff members instead of working themselves. Beside each cashier is one or two controllers, controlling whom, controlling what ??? How much extra money the shop is making off the stupid customers??????........

We could continue with this list for another 3 pages, but what it comes down to is that Metro is not taking its service serious in Sharm, considering the area as a back station, easy gained money and a dump place for expired and rotten food!
May we ask why? Why are the Sharmers treated this way? Because the way you keep your shop shows exactly what YOU think of the place. This attitude comes from the management and it reflects in the staff members. Big shame on you!

We are looking forward to your answer and we sincerely hope you will give your full attention to see that the standards of the Sharm Metro are in line with what you provide in your Cairo shops, cleanliness, willingness to serve, quality and equal pricing. Sharm super markets have been ripping off the Sharmers since a long time and we feel it is time to put a stop to this practice.

Best regards
Your Customers (For how long still?????) in Sharm

----------------------------------------------------------------------------------

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 Post subject:
PostPosted: Thu Oct 18, 2007 10:28 am 
Sophie Verbruggen, Sharm
Shannon Rose, Sharm
Annelotte Appenzeller, Nabq
Jorunn Mayer, Sharm
Sophie Bourbih, Sharm


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 Post subject:
PostPosted: Thu Oct 18, 2007 10:39 am 
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Joined: Sat Aug 12, 2006 10:41 am
Posts: 44
Doro Reinecke, Sharm el Sheikh
Christiane Bahr, Sharm el Sheikh


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 Post subject:
PostPosted: Thu Oct 18, 2007 12:51 pm 
Angela Wood - Sharm el Sheikh


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 Post subject: Signatures for Open Letter to Metro...
PostPosted: Thu Oct 18, 2007 12:56 pm 
Hania Saad - Sharm El Sheikh


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 Post subject: Metro
PostPosted: Thu Oct 18, 2007 12:57 pm 
i agree with u


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 Post subject: Metro letter
PostPosted: Thu Oct 18, 2007 1:02 pm 
I agrre with you, it's a shame
Tiziana DeStefanis from Sharm El Sheikh


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 Post subject:
PostPosted: Thu Oct 18, 2007 1:11 pm 
Alexandra Lutz El Sherif - Sharm El Sheikh


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 Post subject:
PostPosted: Thu Oct 18, 2007 1:15 pm 
Petra Masztalerz - Sharm El Sheikh


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 Post subject:
PostPosted: Thu Oct 18, 2007 1:17 pm 
Barbara, Sharm el Sheikh


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 Post subject:
PostPosted: Thu Oct 18, 2007 1:18 pm 
cornelia Keller
Sharia quasr el nil 16
hay el noor
Sharm el Sheikh


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 Post subject:
PostPosted: Thu Oct 18, 2007 1:18 pm 
claudia, Sharm el Sheikh


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 Post subject: METRO Sharm
PostPosted: Thu Oct 18, 2007 1:20 pm 
:( :twisted:
Martine BIBAS el Arwash
Sharm el Sheik


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 Post subject:
PostPosted: Thu Oct 18, 2007 1:23 pm 
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Joined: Sun Aug 13, 2006 11:19 am
Posts: 10
Victoria Magritskaya, Sharm el Sheikh


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 Post subject:
PostPosted: Thu Oct 18, 2007 1:26 pm 
Susanne Geissler, Sharm El Sheikh


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 Post subject: I Agree
PostPosted: Thu Oct 18, 2007 1:29 pm 
Aliaa Hussein
Sharm El Shiekh


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 Post subject:
PostPosted: Thu Oct 18, 2007 1:56 pm 
Silvia Muggli, Nuweiba


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 Post subject: Re: Signatures for Open Letter to Metro...
PostPosted: Thu Oct 18, 2007 2:08 pm 
Annette HELLER, Sharm


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 Post subject:
PostPosted: Thu Oct 18, 2007 2:12 pm 
Stephanie Buettner, Sharm El Sheikh


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 Post subject: Re: Signatures for Open Letter to Metro...
PostPosted: Thu Oct 18, 2007 2:17 pm 
Shadi Ganjavian-Connor Marine Club Hadaba Sharm el Sheikh


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 Post subject:
PostPosted: Thu Oct 18, 2007 2:19 pm 
Barbara Cavallero, Sharm El Sheikh


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 Post subject: METRO
PostPosted: Thu Oct 18, 2007 2:31 pm 
Ursache Gabriela Oana - Sharm El Sheikh


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 Post subject: Re: Signatures for Open Letter to Metro...
PostPosted: Thu Oct 18, 2007 2:54 pm 
i agree with all what you said adding to that the employees their always walking after you and trying to have a nice conversation and ask if you need something and dosent leave you alone to make your shopping till you go to the cashier to get tips from you


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 Post subject: Metro
PostPosted: Thu Oct 18, 2007 3:05 pm 
Miriam Adriaens, Sharm el Sheikh


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 Post subject: Metro
PostPosted: Thu Oct 18, 2007 3:08 pm 
Veronique Baertsoen, Sharm el Sheikh

I am returning to my former shop 24/7 in Hadaba. Atleast here I know the meat will be fresh.


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